Can't-Fix, No-Fee Policy

We make it our business to be straight with our customers. In the event that we do not possess the necessary knowledge to fix a problem, no fee is charged for that service.

Decide against?

If a problem has been diagnosed and a solution offered, but you choose not to proceed then you will be charged for the time spent on site up to that point.

Something missing?

If we are unable to resolve the problem because you cannot provide us with the appropriate software, software license or serial numbers, passwords or installation disks you will again be charged for the time spent on site up to that point.

Problem caused by a 3rd Party?

If you are having problems with your internet connection we will test your equipment and line, but  where we are able to diagnose a fault that is due to the failings of your Internet Service Provider (ISP) you will again be charged for the time spent on site up to that point, regardless of whether the ISP accepts responsibility for the fault. We will however be happy to talk to your ISP at a technical level to demonstrate the problem to them in terms they understand, which will usually result in eventual resolution of the problem.