TipTop Computers offers a 14-day return-to-base warranty on all supplied hardware. Most products are also covered by a manufacturer's 1-year warranty or longer. Please ask if you would like details about individual products' manufacturer warranties.

Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we will refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights.

This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.

Damaged Goods:
Damaged goods must be reported to TipTop Computers within 48 hours of purchase/delivery of the goods.

Exclusions
This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightening, or natural disasters.

Limits of Liability
Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, any incidental or consequential damages arising from the use, or inability to use, this product. In no event will TipTop Computers be liable for more than the amount of your purchase price, not to exceed the current price list of the product, and excluding tax, shipping and handling charges.

Returns Procedure

TipTop Computers disclaims any other warranties, express or implied.

In the unlikely event that we do not possess the necessary knowledge to fix a problem, no fee is charged for that service.

If a problem has been diagnosed and a solution offered, but you choose not to proceed then you will be charged for the time spent up to that point.

If we are unable to resolve the problem because you cannot provide us with the appropriate software, software license or serial numbers, passwords or installation CDs you will again be charged for the time spent up to that point.

If we are unable to solve a problem due to a reliance on a third-party, we will charge for time spent up to that point in accordance with (5), above.

All invoices must be paid on receipt, unless we have agreed in writing otherwise. Payment is accepted via cheque with a cheque-guarantee card, credit/debit card, or cash.

The title of any goods which are purchased on account remain the property of TipTop Computers until the relevant invoice(s) are settled in full. The risk of goods passes to the purchaser at the time of delivery.

Any disputes with an invoice must be voiced in writing or via email within 14 days of receiving your invoice; otherwise disputes will not be accepted.

Invoices which remain outstanding 28 days after the invoice date will incur interest and late payment fees and any services provided to such an account will be halted until the outstanding invoices have been settled.

We agree to take all reasonable steps to protect any data of a confidential nature while undertaking work for clients. These include the secure protection and non-transmittal of any passwords, data, network or system information. We undertake never to divulge client information of any nature to 3rd parties (whether involved in the client job or not) without first obtaining the express permission of the client. We also undertake to securely destroy or otherwise remove any client information from our systems once the work has subsequently completed*, unless the client expressly requests us to retain it.

*Where client data has been backed up, data may stored for a reasonable period of time in case it is needed by the client, before being destroyed.